Service Levels

When choosing a same day courier service Speedy Same Day offers a range of delivery options to suit to your own individual requirements. To assist you when choosing one of our services we have listed our service guide with descriptions of the expected service.

 

---

 

Vehicle changes / substitutions

During busy periods and times of high demand we reserve the right to substitute the requested vehicle type to an alternative vehicle. Where a ‘Dedicated’ service is booked our controller may allocate your booking to an alternate vehicle which may be located nearer to the collection point with the aim to provide the fastest collection time.

 

---

 

Regular Same-Day 

Our popular ‘low cost’ same day delivery service operates from any UK mainland postcode. We guarantee to deliver your items before the end of the business day, any-time before 18:00 (Weekdays only) All deliveries are distance & time permitting. Choose this service level if your items are NOT URGENT and can be delivered anytime. This service is non-amendable. No changes permitted. This service may deliver outside of business hours.

Pickup time: This service collects within 2 hours. Collection times vary depending upon the area and time of day. No refund for late collection. Terms and conditions apply. *Cancellation charges apply

---

 

Urgent Same-Day 

If you require faster delivery service then choose ‘Urgent Same-Day’. Your goods are delivered as priority the same-day. When booking ‘Urgent’ service we guarantee our courier will have no more than two other deliveries on-board the same vehicle.

Pickup time: This service will collect within 60 minutes. Collection times vary depending upon the area and time of day. No refund for late collection. Terms and conditions apply. *Cancellation charges apply

---

 

Timed Dedicated 

Our fastest ‘Dedicated’ service offers same day delivery 24-hours, 365 days from any mainland postcode in the UK. This service provides a ‘Dedicated Solo Driver’ to collect and deliver your goods.

Our controllers will allocate the nearest courier and divert them immediately to the collection address. This service guarantees delivery will go direct by motorbike courier or dedicated vehicle from door-to-door WITHOUT any stops or diversions. Choose this service for the fastest delivery time (pending road conditions) anywhere in the country.

Pickup time: This service will collect in a target of 30–60 minutes. Collection times vary depending upon the area and time of day. No refund for late collection. Terms and conditions apply. *Cancellation charges apply

 

---

 

Important Reminder

Please remember our couriers are the best in the business, however we are not super-human and therefore unable to break the national speed limit or fly to the delivery destination. We do however guarantee to expedite your delivery by road in the shortest possible time. Please remember our couriers receive no special treatment and are subject to the same delays and road closures that we all hate from time to time. We will do our best to deliver your items as quickly as possible in all weather Business Couriers 24/7 a year.