September 30, 2014

FAQS

Speedy Same Day Courier – Frequently Asked Questions

Unsure Which Service Type to Select?

Read our ‘Service Level Guide’ to help you decide what type of delivery service best suits you.

 

Can I get a quote online?

Yes, just go to quick quote to get an instant courier delivery price. Our website will provide you with an instant quote with an option to send the quote with a booking link straight to your email address. Quotes sent by email are valid for 1 hour, after this time just revisit our website for a new quote to be sent to you by email.

Can I book a same day courier over the phone?

Yes. Just call 0800 133 7811 to speak to a dedicated member of our customer service team.

Can you make multiple drops on one booking?
Yes, for a bespoke multi drop service, please call customer services on 0800 133 7811

Which method of payments do you accept?

We accept all major credit and debit cards securely online via SagePay. We also accept PayPal.

Do I need to set up an account to book a same day courier?

No, you do not require an account to book any service. Our online quote app can instantly price any delivery service online. Our payment gateway through sagepay accepts all major credit or debit cards. You can request a quote and book online 24 hours a day by going to our quotation page. You can also quote and book any service by phone by calling our booking freephone number 0800 133 7811. If you wish to register for an account, please register your business for instant access to all our services.

Why should I open an account?

The process of applying a credit account with us is quick and easy and helps you to minimise the length of time spent on booking future same day express collections with us. Furthermore online accounts benefit from instant quote and booking system, the full range of accounting reports, used address details and instant access to previous bookings with all address contact information.

To apply for an online credit account please register here.

FAQ - Frequently Asked Questions

Do you offer nationwide delivery?

Yes, we can deliver your parcels, pallets and important documents and packages across the UK mainland and parts of Europe. From London to Cornwall or Manchester to Bournemouth, we can deliver your goods the same day.

Should I package my items?

Our preference is that all goods are well packaged and sharp protruding edges should be protected, this will reduces the risk of damage to other items sent during transit.
Are you able to transport any goods?

We are able to deliver most items due to the nature of a same day delivery, although naturally there are some items that we cannot transport for obvious reasons, for example radioactive waste, live animals, blood, organs and other items may be due to their high value.

When is your customer service team available?
Customer services are available Monday to Friday from 8.00am and 6.00pm. If you wish to make a booking of these hours please visit our website for instant booking access 24 hours a day.