Same Day Courier FAQ — Everything You Need to Know

You can book in two ways. The fastest is online at speedysamedaycourier.journease.co.uk — enter your collection postcode, delivery postcode, vehicle type and service level to get an instant fixed price. Confirm and pay securely via Stripe in under 2 minutes. No account is required.

Alternatively, call us on 0330 223 4790 and our team will take your booking by phone, confirm pricing immediately and dispatch a driver. Our phone lines are open 24 hours a day, 7 days a week.

No account is required. You can book as a guest online or by phone without registering. However, if you use our service regularly, a business account offers benefits including monthly invoicing, priority dispatch and volume discounts.

You can book as far in advance as you like — same day, next day or weeks ahead. For same day urgent bookings, you can book minutes before you need the driver. For economy bookings, we recommend booking at least 2–3 hours before your desired collection window to ensure the right vehicle is available in your area.

Timed collection is available on our time critical service. For urgent bookings, a driver is dispatched within 30–60 minutes of booking. For economy bookings, collection takes place within a standard business hours window. If you need collection at a precise time, call 0330 223 4790 and we will confirm what is achievable.

Yes. Our urgent and time critical services operate 24 hours a day, 7 days a week, 365 days a year — including Sundays, bank holidays, Christmas Day and all other public holidays. Our economy service is available during business hours only. An out-of-hours supplement applies for collections between 6pm and 7am.

To book you will need: full collection address and postcode, full delivery address and postcode, contact name and phone number at the collection point, contact name at the delivery point, the nature of the goods, approximate weight and dimensions, and your preferred service level (economy, urgent or time critical).

For pallet or freight bookings, also provide: pallet dimensions, total weight and details of any loading equipment available at the collection site (forklift, pallet truck, loading dock etc).

We cover every UK postcode — from Land's End to John o'Groats, including all of England, Scotland and Wales. We operate in every major city including London, Birmingham, Manchester, Leeds, Edinburgh, Glasgow, Bristol, Cardiff, Sheffield, Nottingham, Newcastle, Liverpool and beyond. If you are unsure about coverage in a specific area, call 0330 223 4790 for immediate confirmation.

Pricing is based on the distance between your collection and delivery postcodes, the vehicle type required for your load, and the service level chosen (economy, urgent or time critical). All prices include a minimum charge plus a rate per mile. The online booking system calculates an instant fixed price — what you see is what you pay, with no hidden extras added after collection.

The following additional charges may apply in certain circumstances:

• Out-of-hours supplement — applies to collections between 6pm and 7am
• Waiting time — charged if the driver is kept waiting beyond the standard collection window
• Handball charge — applies when the driver is required to manually load or unload heavy items
• Fuel surcharge — a variable surcharge applied in line with fuel prices — see our fuel surcharge page

All applicable charges are shown at the time of booking. View our full additional charges page for details.

Online bookings are paid securely via Stripe — we accept all major debit and credit cards including Visa, Mastercard and American Express. Business account holders are invoiced monthly. We do not accept cash payments.

Prices quoted online are shown exclusive of VAT. VAT at the standard rate is added at checkout and shown on your invoice. Business account holders receive full VAT invoices for all bookings.

If we are unable to supply the exact vehicle type booked, we will allocate the nearest available alternative vehicle to fulfil the service. We do not offer a refund if a closer or alternative vehicle is used, as our priority is getting your delivery completed as quickly as possible. If a larger vehicle is required, you will be notified before dispatch.

Collection times depend on your service level and location:

• Urgent / Motorbike: 20–30 minutes from major city centres, up to 60 minutes from other UK locations
• Urgent / Van or Truck: 30–60 minutes from most UK locations
• Economy: Standard business hours collection window — typically within 2–3 hours of booking
• Emergency: Driver dispatched within minutes of your call

Yes. Every booking is a dedicated direct run — your driver collects from your address and drives to your delivery address without stopping at any depot, hub or intermediate facility, and without picking up any other customers' consignments. This is not a shared-load or multi-drop service. Your consignment is exclusively in your driver's vehicle from collection to delivery.

Yes. We deliver to any address in England, Scotland and Wales — residential, commercial, industrial, NHS, government, court and all other premises. We do not currently cover Northern Ireland, the Channel Islands or the Isle of Man. For deliveries to remote or island locations in Scotland, please call 0330 223 4790 to confirm availability and transit time.

Approximate direct transit times (these are drive times only, not including collection):

• London → Birmingham: ~1.5 hours
• London → Manchester: ~3 hours
• London → Leeds: ~2.5 hours
• London → Edinburgh: ~6.5 hours
• Birmingham → Manchester: ~1 hour
• Birmingham → Glasgow: ~3.5 hours
• Manchester → Glasgow: ~2.5 hours

Yes. Electronic proof of delivery (ePOD) with a precise timestamp and recipient confirmation is emailed to you the moment your driver completes the delivery. This is included on every booking at no extra charge and provides a permanent record of on-time receipt — essential for legal, medical, financial and compliance purposes.

If no one is available to receive the delivery, the driver will contact you and the recipient. A waiting time charge may apply. If the delivery cannot be completed, the driver will return the consignment and a re-delivery or return charge will apply. We strongly recommend ensuring someone is available to receive at the delivery address — particularly for time critical bookings.

Choose based on weight and size:

• Motorbike — under 5kg, documents and small parcels (fastest urban option)
• Car — up to 25kg, laptops and small items
• Small van — up to 400kg, boxes and moderate loads
• Large van — up to 800kg, furniture and bulky freight
• Luton tail-lift — up to 1,200kg, pallets and heavy items (no forklift needed)
• 7.5 ton curtain sider — up to 5,000kg, multi-pallet loads

View our full vehicle size guide for detailed dimensions and load examples.

Not necessarily. Our Luton tail-lift vans include a powered tail-lift for ground-level loading at sites without a forklift. The 7.5 ton curtain sider is best loaded by forklift or pallet truck from dock height or ground level. Please advise your site's loading facilities when booking and we will confirm the right vehicle and approach for your collection.

Yes. We carry single pallets and multi-pallet loads on a same day basis — far faster than pallet networks, which operate on overnight schedules. Our Luton tail-lift vans carry 1–2 standard pallets and our 7.5 ton curtain siders carry 6–8 pallets. See our dedicated same day pallet delivery page for full details.

Our standard fleet carries up to approximately 5,000kg on a 7.5 ton curtain sider. For heavier loads requiring 18 ton rigids or articulated trailers, we offer specialist haulage — call 0330 223 4790 for a bespoke quote. There is no maximum distance restriction on any vehicle type.

Yes. Live GPS tracking is included on every booking at no extra charge. You receive a tracking link the moment your driver departs — allowing you to follow your consignment's exact location in real time until delivery. You can also track via our parcel tracking page.

Yes. The GPS tracking link can be shared with anyone — your recipient, a colleague or a client. This is particularly useful for legal deliveries (so a solicitor can see the driver approaching), manufacturing deliveries (so a site manager can prepare the loading area) and medical deliveries (so clinical staff can be ready to receive).

Electronic proof of delivery (ePOD) is automatically sent to your email address the moment your delivery is completed. It includes a timestamp, delivery address confirmation and recipient signature or confirmation. No action is required on your part — you will receive it automatically. If you do not receive it, contact us on 0330 223 4790 and we will resend immediately.

Yes. Free £5,000 Goods in Transit cover is included on every booking at no additional charge. This covers your consignment against loss or damage during transit. For consignments with a higher declared value, additional cover can be arranged at the time of booking — simply advise the value when you book and we will confirm the additional cover and any applicable premium before departure.

In the unlikely event of damage or loss, contact us as soon as possible on 0330 223 4790 or via our contact page. You will need your booking reference, a description of the damage or loss, photographic evidence where possible and the declared value of the goods. Claims must be notified within 7 days of delivery. Our team will guide you through the claims process promptly.

Standard Goods in Transit cover excludes certain categories including: prohibited and restricted items, cash and negotiable instruments, jewellery and precious metals (above standard limits), fragile items not appropriately packaged, perishable goods and live animals. Please review our full terms and conditions for the complete list of exclusions.

The following items are prohibited and cannot be carried under any circumstances:

• Illegal drugs and controlled substances
• Weapons and firearms (unless licensed and with appropriate documentation)
• Explosives and flammable materials
• Hazardous and dangerous goods (unless pre-approved with appropriate documentation)
• Live animals
• Human remains
• Cash, bank notes and negotiable instruments

View our full prohibited items list for the complete policy.

Yes. We regularly carry pharmaceutical products, medical samples, patient records, surgical instruments and NHS supplies between hospitals, GP surgeries and pharmaceutical facilities. Items that are controlled substances or temperature-sensitive require prior discussion — call 0330 223 4790 before booking to confirm we can handle your specific requirement.

We can carry some food and perishable items — particularly packaged, non-temperature-sensitive food products. However, we do not provide temperature-controlled vehicles, so items requiring refrigeration or specific temperature ranges are not suitable for our standard service. Please contact us before booking if your consignment is perishable or temperature-sensitive.

• Cancelled BEFORE a driver is allocated: Full refund — no cancellation fee
• Cancelled AFTER a driver is allocated: 50% cancellation fee — you receive a 50% refund of the original booking value

View our full cancellation policy for complete terms.

Address changes may be possible before the driver has departed — call 0330 223 4790 immediately. Once the driver is en route, address changes cannot be accommodated as the job is a dedicated direct run. Any change that significantly increases the distance may result in an additional charge to cover the difference in mileage.

Vehicle upgrades can often be arranged after booking, subject to availability. Call 0330 223 4790 as soon as you realise a larger vehicle is needed. The sooner you call, the less impact there is on your collection time. A price adjustment for the vehicle upgrade will apply.

To open a business account, visit our business account page or call 0330 223 4790. Business accounts include monthly invoicing, priority dispatch, a dedicated account manager and volume discounts for regular users. Accounts are available to companies of all sizes — from sole traders to multinational organisations.

• Monthly consolidated invoicing with full VAT receipts
• Priority dispatch — your bookings are flagged for immediate allocation
• Dedicated account manager for queries and escalations
• Volume discounts negotiated based on your booking frequency
• Access to booking history and ePOD records
• Credit terms available for established business customers

Yes. We regularly work with NHS trusts, hospitals, GP surgeries, local authorities, courts and other public sector organisations. We understand the compliance and documentation requirements of public sector procurement and can provide the necessary documentation for approved supplier status. Call 0330 223 4790 to discuss your organisation's requirements.

Yes. If you have a regular delivery route — daily, weekly or on a fixed schedule — we can provide a contract rate that is more cost-effective than one-off bookings. Call 0330 223 4790 or email via our contact page to discuss your requirements and we will prepare a tailored proposal.