1Personal Information We Collect
Depending on how you use our services, we may collect:
- Your name
- Business or trading name
- Business type
- Business and billing addresses
- Email address
- Telephone number
- Account and login information
- Collection and delivery addresses
- Names and telephone numbers of collection and delivery contacts
- Collection and delivery instructions
- Information relating to consignments
- Quotation and booking history
- Account references and purchase order information
- Invoice and payment information
- Communications between you and us
- Records of customer service enquiries
- Marketing preferences
- Technical information relating to your use of our website and booking portal
- Information collected through cookies and similar technologies where applicable
Please do not include sensitive personal information in booking or delivery instructions unless it is genuinely necessary.
2How We Use Personal Information
We may use personal information to:
- Provide courier quotations
- Register and administer customer accounts
- Accept and process courier bookings
- Arrange collections and deliveries
- Allocate work to couriers and drivers
- Provide drivers with the information necessary to complete collections and deliveries
- Contact collection and delivery contacts where necessary
- Send booking confirmations and service updates
- Provide proof of delivery information
- Process card payments
- Administer business credit accounts
- Produce invoices and statements
- Manage payments and outstanding accounts
- Respond to enquiries and customer service requests
- Prevent fraud and misuse of our services
- Protect the security of our website, booking portal and systems
- Maintain and improve our services
- Comply with legal, regulatory, taxation and accounting requirements
- Establish, exercise or defend legal claims
- Send information about our own courier services, promotions and offers where permitted by law
3Our Lawful Bases for Processing
UK data protection law requires us to have a lawful basis for processing personal information.
Depending upon the circumstances, we may rely upon:
Contract
We process information where it is necessary to provide a quotation, establish or administer an account, process a booking or provide courier services requested by you.
Legal obligation
We may process and retain information where necessary to comply with legal, taxation, accounting, regulatory or other statutory obligations.
Legitimate interests
We may process personal information where it is necessary for our legitimate business interests and those interests are not overridden by an individual's rights and freedoms.
Our legitimate interests may include:
- Operating and improving our courier business
- Providing customer service
- Maintaining the security of our systems
- Preventing fraud
- Recovering amounts owed to us
- Maintaining appropriate business records
- Understanding how customers use our services
- Marketing our courier services to business customers where permitted by law
Where appropriate, we assess our legitimate interests against the interests, rights and freedoms of affected individuals.
Consent
Where consent is legally required, we will ask for it separately.
Where processing is based upon consent, you may withdraw that consent at any time.
4Collection and Delivery Contacts
When a customer places a booking, they may provide us with personal information relating to another person, such as a collection or delivery contact.
This may include the person's:
- Name
- Business or organisation
- Address
- Telephone number
- Collection or delivery instructions
We use this information for the purpose of arranging and completing the courier service.
Customers providing another person's information should ensure that they have a legitimate reason for providing that information to us.
5Couriers and Drivers
We may provide personal information to the courier or driver responsible for carrying out a booking.
This may include:
- Collection and delivery addresses
- Contact names
- Contact telephone numbers
- Relevant booking instructions
- Information reasonably necessary to complete the collection or delivery
We only provide information that is reasonably necessary for the courier service.
6Card Payments and Stripe
Card payments for our online services are processed using Stripe.
When you make a card payment, payment information is provided to Stripe for the purpose of processing and administering the transaction.
Where your complete payment card details are entered directly into Stripe's secure payment environment, we do not need to store your complete card number.
Stripe processes personal information in accordance with applicable data protection requirements and its own privacy information.
7Service Communications
When you register for an account, request a quotation or place a booking, we may send communications necessary to provide or administer the service.
These may include:
- Email-address verification
- Password resets
- Quotations
- Booking confirmations
- Collection and delivery updates
- Changes affecting a booking
- Driver or collection information
- Proof of delivery notifications
- Invoices and statements
- Payment communications
- Credit-account communications
- Important account, security or service information
These are service communications and are separate from optional direct marketing.
You may therefore continue to receive necessary service communications even if you have opted out of marketing.
8Marketing Communications
We may use customer and business contact information to send information about Speedy Same Day Courier's own courier services, service developments, promotions and offers where permitted by applicable data protection and electronic marketing law.
We do not sell, rent or provide personal information to third parties for their own direct marketing purposes.
Different electronic marketing rules may apply depending upon whether the recipient is a corporate subscriber or an individual subscriber.
Where permitted by law, we may send business-to-business marketing communications to corporate subscribers without obtaining prior consent.
Where we process the personal information of an identifiable business contact for direct marketing, we may rely upon our legitimate interests where appropriate and where our interests are not overridden by the individual's rights and freedoms.
For individual subscribers, including sole traders and certain partnerships, we will obtain consent where required unless the applicable existing-customer or "soft opt-in" provisions permit us to send marketing about our own similar services.
Where we rely upon the soft opt-in, we will provide an opportunity to opt out when the relevant contact details are collected and in subsequent marketing communications.
You have the right to object to the use of your personal information for direct marketing at any time.
Every marketing email we send will provide a method of opting out or unsubscribing.
If you unsubscribe or object to direct marketing, we may retain limited information on a suppression list. This is necessary to ensure that your preference is respected and that you are not inadvertently added back to our marketing communications.
Opting out of marketing will not affect necessary service communications relating to your account, quotations, bookings, payments or other services you have requested.
9Sharing Personal Information
We do not sell personal information.
We may share or make information available where reasonably necessary to organisations or individuals involved in providing and supporting our services, including:
- Couriers and drivers carrying out collections and deliveries
- Stripe and other payment-related service providers
- Website hosting and IT infrastructure providers
- Email and communications service providers
- Professional advisers, including accountants and legal advisers
- Government departments, taxation authorities, regulators, courts or law-enforcement authorities where required or permitted by law
Where another organisation processes personal information on our behalf, we take appropriate steps to ensure that information is handled appropriately and in accordance with applicable data protection requirements.
10International Transfers
Some technology and service providers may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable UK data protection requirements and that appropriate safeguards are used where required.
11How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, taxation, accounting, regulatory and contractual requirements and establishing, exercising or defending legal claims.
Different types of information may be retained for different periods.
Financial, invoice, transaction and accounting information may be retained for the period required by applicable taxation and accounting requirements.
Customer account and booking information may be retained while the account remains active and for an appropriate period afterwards where required for legitimate business, legal or regulatory purposes.
Marketing information may be retained while it remains relevant to our marketing activities or until you object, unsubscribe or withdraw consent, as applicable.
Where you opt out of marketing, we may retain the minimum information necessary on a suppression list for the purpose of respecting that preference.
12Security
We take appropriate technical and organisational measures designed to protect personal information against:
- Unauthorised access
- Unauthorised disclosure
- Accidental loss
- Alteration
- Destruction
- Misuse
Access to personal information is restricted to people and service providers who reasonably require access for legitimate purposes.
Customers are responsible for keeping their account passwords confidential and should contact us promptly if they believe their account or password has been compromised.
13Your Data Protection Rights
Depending upon the circumstances and the lawful basis on which we process your information, you may have rights including:
- The right to be informed about how we use your personal information
- The right to request access to personal information we hold about you
- The right to request correction of inaccurate or incomplete information
- The right to request erasure of personal information in certain circumstances
- The right to request restriction of processing in certain circumstances
- The right to object to certain processing
- The right to data portability where applicable
- The right to withdraw consent where processing is based upon consent
Your right to object to direct marketing
You have an absolute right to object to the processing of your personal information for direct marketing purposes.
If you ask us to stop using your personal information for direct marketing, we will do so.
To exercise your rights, contact: [email protected]
We may need to verify your identity before dealing with certain requests.
14Complaints
If you have concerns about how we use your personal information, please contact us first so that we can investigate.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.
15Cookies and Similar Technologies
Our website and booking portal use cookies and similar technologies.
Some cookies may be strictly necessary for functions such as:
- Website security
- Customer login sessions
- Maintaining booking or quotation sessions
- Remembering privacy or cookie preferences
Other cookies or technologies may be used for analytics, advertising or other purposes.
Where consent is required by law for non-essential cookies or similar technologies, these will only be used after the appropriate consent has been obtained.
Users should be provided with appropriate controls to accept or reject non-essential cookies.
Further information about the particular cookies and technologies currently used should be provided through our Cookie Policy and/or cookie-management facility.
16Links to Other Websites
Our website may contain links to websites operated by other organisations.
We are not responsible for the privacy practices, security or content of external websites. You should review the privacy information provided by those organisations before providing personal information to them.
17Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, technology, legal requirements or business practices.
The latest version will be published on our website together with its revision date.
Where an important change materially affects how we use personal information, we will take appropriate steps to bring the change to the attention of affected individuals.
18Contact Details
One Call International Ltd
Company Number: 03530859
Trading as Speedy Same Day Courier
Registered Office:
61 Bridge Street
Kington
Herefordshire
England
HR5 3DJ
Email: [email protected]