Terms, Charges & Policies
Everything in one place — our terms of carriage, pricing and surcharge tariffs, privacy policy and shipping rules. Select any policy below to read the full details.
Terms & Conditions
Our full terms of carriage — the conditions that apply to every booking and delivery.
View policy →Privacy Policy
How we collect, use and protect your personal data when you book and use our service.
View policy →Tariff & Pricing
Our standard tariff and how same day courier pricing is calculated by distance and vehicle.
View tariff →Additional Surcharges
Extra charges that may apply — waiting time, handball, out‑of‑hours and more.
View charges →Waiting Time Charge
How excessive driver waiting time at collection or delivery is charged.
View policy →Variable Fuel Surcharge
Our variable fuel surcharge policy and how it's applied to bookings.
View policy →Tolls & ULEZ Charges
Toll, congestion and Ultra Low Emission Zone charges that may apply to a route.
View charges →Booking Cancellation
Our cancellation policy and how cancellations are handled once a driver is allocated.
View policy →Prohibited Items
Items we cannot carry — please check before booking a same day courier.
View list →Green Credentials
Our commitment to sustainability and lowering carbon emissions across the fleet.
Read more →Questions about our terms or charges?
Our team is happy to talk you through any policy before you book.