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Speedy Same Day Courier van - UK nationwide same day delivery

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Speedy Same Day Courier booking cancellation policy — full details of refund entitlements and charges depending on when a booking is cancelled. Free cancellation before a driver is assigned. 50% refund if cancelled after driver is en-route. No refund once driver has arrived. All policies explained clearly.

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❌ BOOKING CANCELLATION POLICY

Courier Cancellation Policy — Clearly Explained, No Small Print

Our cancellation policy is straightforward — your refund entitlement depends on when you cancel relative to where your driver is. The four scenarios below cover every possible situation. If you need to cancel, call us immediately on 0330 223 4790 — the sooner you call, the more we can do to help.

How our cancellation policy works

Every booking triggers the allocation of a dedicated driver. The moment a driver is assigned to your job, they stop being available for other bookings and start moving towards your collection address. Consequently, the cancellation policy reflects the stage your driver has reached at the point you cancel — the further along the driver is, the greater the cost we have already incurred on your behalf.

The four scenarios below are exhaustive — every cancellation situation falls into one of these categories. If you need to cancel, call 0330 223 4790 immediately — our team can advise exactly which scenario applies and what you are entitled to.

1
Scenario 1

Before a driver is assigned to your booking

100%
Full refund
✅ What happens

You receive a full 100% refund of your booking amount including VAT. No cancellation fee is applied. The refund is processed back to your original payment method.

📋 When this applies

Your cancellation request is received before a driver has been allocated to your booking — meaning no driver has yet been assigned and dispatched towards your collection point.

💡

Tip: If you need to cancel, do so as early as possible. The window between booking and driver allocation can be very short — particularly for urgent bookings where a driver is dispatched within minutes. Call 0330 223 4790 immediately if you need to cancel.

2
Scenario 2

Driver assigned and en-route to your collection

Up to 50%
Partial refund
⚠️ What happens

You will be eligible for a 50% refund, subject to wasted journey mileage. The exact refund depends on how far the driver has travelled towards your collection point at the time of cancellation. In some cases, wasted mileage may reduce the refund below 50%.

📋 When this applies

A driver has been assigned and has departed towards your collection address but has not yet arrived. Mileage is being incurred on your behalf from the moment the driver sets off.

💡

Important: The wasted journey mileage deducted reflects the cost of the driver's travel to your address. Call 0330 223 4790 immediately — our team will calculate the exact refund amount based on the driver's current position and confirm before you proceed with the cancellation.

3
Scenario 3

Driver has arrived at your collection address

No refund
Full charge applies
❌ What happens

No refund is available. The full booking charge applies. Additionally, waiting time charges may apply if the driver is kept waiting beyond the standard 15-minute free allowance. If you need to send the driver to a different collection address, diversion charges also apply.

📋 When this applies

The driver has physically arrived at your collection address. At this point the full journey cost has been incurred, including driver time, vehicle costs and all mileage to reach your location.

Additional charges that may apply at this stage:
⏳ Waiting time charge

If the driver waits beyond the 15-minute free allowance — charged in 15-minute increments at £25–£40/hr depending on vehicle type.

🗺️ Diversion charge

If you require the driver to proceed to a different collection address — additional mileage is charged from the current location to the new address.

💡

Tip: If your plans change, contact us as early as possible — before the driver reaches your address. Calling 0330 223 4790 the moment you realise you may need to cancel gives you the best chance of reaching scenario 2 rather than scenario 3.

4
Scenario 4

Driver has arrived at the delivery address

No refund
+ onward charges
📦 What happens

No refund is available for the original journey. If delivery cannot be completed at the stated address (for example, if the recipient is not available), onward charges apply for any further travel or re-delivery required.

📋 When this applies

The driver has arrived at the delivery address. The full contracted journey has been completed. Any additional travel required — to a new address or back to the collection point — is a separate chargeable movement.

Additional charges that may apply at this stage:
🔄 Onward delivery mileage

If the consignment needs delivering to a new address, you will be charged for the mileage from the current delivery address to the new address.

↩️ Return journey charge

If delivery cannot be completed and the consignment must be returned to the original collection address, you will be charged for the return mileage.

💡

Tip: Always confirm your recipient is available and expecting the delivery — particularly for time critical bookings. If the recipient may be unavailable, advise us before the driver departs and we can make alternative arrangements before charges are incurred.

📊 Cancellation policy summary

Cancellation stage Refund Fee Additional charges?
Before driver assigned 100% None None
Driver assigned & en-route 50% Wasted mileage Wasted journey mileage deducted
Driver arrived at collection None Full charge Waiting time + diversion charges may apply
Driver arrived at delivery None Full charge Onward / return mileage charged separately

How to cancel your booking

📞
Call us immediately
The fastest way to cancel — call 0330 223 4790 and our team will process your cancellation instantly and confirm your refund entitlement.
0330 223 4790
👤
Log in to your account
Account holders can manage and cancel bookings directly through the customer portal — available 24 hours a day.
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✉️
Contact us
Use our contact page for non-urgent cancellation requests — however, calling is always faster to ensure the earliest possible cancellation stage.
Contact us →
❌ Quick cancellation guide
✅ Before driver assigned
Full refund — 100%
⚠️ Driver en-route
50% refund
Subject to wasted mileage
🚨 Driver at collection
No refund
Full charge + extras may apply
📦 Driver at delivery
No refund
Onward charges apply
📞

Need to cancel now?

Call immediately — the sooner you call, the better your refund position

0330 223 4790

Lines open 08:00-19:00, Outside Hours Available

💡 Key reminder

For urgent bookings, a driver can be dispatched within minutes of confirmation. If you think you may need to cancel, act immediately — every minute counts. Call 0330 223 4790 as soon as possible.