Your booking status
Payment received
Your card payment has been processed successfully.
Booking confirmed
Your collection and delivery details are locked in.
Confirmation email sent
Check your inbox for your booking reference and receipt.
Driver allocation in progress
We're matching you with the nearest available driver — usually within 60 minutes.
What happens next
- Confirmation emailSent to your inbox
- Driver allocationUsually within 60 mins
- Live trackingAvailable once dispatched
- Proof of deliveryEmailed on completion
Need help with your booking? Call us on 0330 223 4790 — lines open 08:00–19:00, 7 days a week.
⚠️ Possible additional charges
Your quoted price covers a standard collection and delivery. Additional charges may be due if any of the following apply to your booking:
- ⏱️ Excessive driver waiting time
- 💪 Manual handball to load or unload
- 🔀 Delivery diversion
- 📍 Remote area charges
- 🚧 Tolls and parking (if required to complete the booking)
If any of these apply, we'll always let you know. Questions about charges? Call 0330 223 4790.